What do I need for to send mail through Deskpro on-premise? It is not something an end-user would ever access day to day. It is referred to as an API (Application Programming Interface) - allowing programmers to integrate calendars, contacts and other aspects beyond just email relay. This is a backend, and non-end user facing service tool exposed to the internet so applications, such as Deskpro, can connect into Office365 or an private Exchange system to relay email. You visit OWA to check your email on the go.ĮWS is a different concept. It is an email client, similar to the Microsoft Office Outlook, or competing software such as Mac Mail, Mail App and Thunderbird - except accessible from any computer through a web browser. OWA is a browser based web app - through the years it has existed plainly as "Outlook" or "Outlook on the Web". What exactly are we dealing with - and what do you need from us at Deskpro? You know these relate to your Microsoft infrastructure and email in some way but. When dealing with the mail aspect specifically, you will have likely seen the terms OWA (Outlook Web Access) and EWS (Exchange Web Services) thrown around constantly in documentation and correspondence. Their service (formerly Hotmail) is a well known free platform too. Microsoft's infrastructure is responsible for a huge percentage of global enterprise email, both on their cloud based Office365 service - and through their on-premise Microsoft Exchange Server solutions, heavily popular with the public sector and private alike.
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